1. General Terms and Conditions

• Agreement Acceptance: By signing this agreement or making a payment, the client agrees to all terms outlined below.

• Non-Refundable Payments: All payments made to our agency are non-refundable, as agreed upon at the outset. This includes deposits and fees paid for services initiated or scheduled.

• Termination Policy: Termination by the client before the contract end date will incur a penalty equivalent to two months' service fees, which covers project setup and resource allocation.

• Intellectual Property Rights: All work completed by our agency, including designs, code, and written materials, remains the property of the agency until full payment is made.



2. Confidentiality and Credentials Management

• Access to Credentials: We may request necessary credentials to provide our services effectively. However, it is the client's responsibility to manage these credentials securely. We are not liable if credentials are shared with third parties or if unauthorized access occurs.

• Client Responsibility for Credential Security: The client acknowledges that by sharing credentials, they assume responsibility for any unauthorized access or misuse, and we cannot be held accountable.



3. Scope of Services

• Service-Specific Conditions:

• Branding and Graphic Design: Any visual content provided will follow brand guidelines as supplied by the client. Revisions outside the scope agreed upon in the initial proposal may incur additional fees.

• SEO Services: We implement SEO strategies based on agreed goals. However, search engine ranking improvements are not guaranteed due to frequent algorithm changes.

• Website Design and Development: Project timelines depend on client cooperation, including timely content provision and feedback. Additional requests beyond the initial project scope may extend delivery timelines and incur extra costs.

• Social Media Management: We manage accounts as per the strategy outlined in our proposal. The client is responsible for any negative impacts arising from previously posted content or interactions outside of our management period.

• Content Writing and Blog Posts: Content creation includes captions, hashtags, and blogs. Changes or additional content requests outside the agreed plan may be subject to extra fees.

• Videography and Photography: All media created is tailored to meet the client's brief. Reshoots due to client-requested changes after approval will be billed separately.

• Mobile App and Software Development: Custom software projects require client involvement in testing phases. Delays in client feedback may affect the project timeline and budget.

• Influencer Marketing: Our agency guarantees matching influencers according to brand guidelines but does not control influencer content once posted.



4. Content Ownership and Usage Rights

• Ownership of Created Content: Upon full payment, ownership of final deliverables transfers to the client. However, we reserve the right to showcase the project in our portfolio unless otherwise agreed in writing.

• Permission for Usage: All content created by our agency is solely for the client's use. Redistribution or resale of our work to third parties is prohibited without written consent.



5. Liability and Disclaimers

• No Guarantee of Results: We do not guarantee specific outcomes such as increased sales, engagement, or search engine rankings. The client understands that results may vary due to market dynamics and other external factors.

• Limitation of Liability: Our agency is not liable for any direct or indirect losses or damages arising from delays, service interruptions, or technical issues outside our control.

• Third-Party Services: For services involving third-party providers (e.g., hosting, payment gateways), the client must comply with those providers' terms and conditions. We are not liable for third-party issues that affect our services.



6. Payment Terms

• Payment Schedules: Clients agree to a predetermined payment schedule. Failure to meet payment deadlines may result in service delays or suspensions.

• Late Payment Fees: Unpaid invoices past the due date will incur a late fee. In cases of significant delay, we reserve the right to terminate services.



7. Service Modifications and Revisions

• Scope Adjustments: Requests for changes after project commencement may lead to a review of costs and timelines. Significant changes outside the initial agreement may require additional fees.

• Revisions: Each service package includes a set number of revisions as agreed upon at the outset. Additional revisions requested by the client will be billed separately.



8. Non-Refundable Services

• Non-Refund Policy: Any service initiated and scheduled is non-refundable, given the allocation of resources and time investment. Refunds are not provided under any circumstances.



9. Confidentiality and Data Protection

• Confidentiality: Both parties agree to keep shared information confidential. This includes business plans, strategies, and any other sensitive data.

• Data Protection Compliance: We handle all data following applicable data protection regulations. The client agrees to inform us promptly of any security incidents impacting data.



10. Dispute Resolution

• Governing Law: Any disputes arising from these terms will be governed by local laws.

• Dispute Resolution Process: Disputes will first be attempted to be resolved through negotiation. If unresolved, the matter will proceed to mediation or arbitration as agreed between both parties.



11. Termination and Cancellation Policy

• Termination by Client: Termination by the client before the agreed period may result in penalties as described in the termination policy.

• Termination by Agency: Our agency reserves the right to terminate services due to consistent non-payment, inappropriate behavior, or client actions damaging to our reputation.